Student Complaints
Texas State Complaint Process
Texas State seeks to maintain the highest standards of integrity and fairness in its relationships with students. A student who believes that specific actions, practices, or decisions on academic or non-academic matters have been made or carried out in an arbitrary, discriminatory, inequitable, or inconsistent manner, as stated by appropriate UPPS statements, can initiate a complaint. Texas State’s general policy regarding complaints, including student complaints, appears as part of the university’s “Compact with Texans”.
The Dean of Students Office provides an Ombudsperson (a neutral university representative) to address concerns of currently enrolled Texas State students. This service personally assists students in achieving resolutions to university related challenges in accordance with appropriate University Policies and Procedures Statements (UPPS).
This service is for student complaints dealing with:
- An office or department
- A university staff or faculty member
- An issue concerning grades
- A student organization
- Another Texas State student
- A financial matter
- Other
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What Texas State University policy governs student complaints, grievances, and appeals?
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What should I do if I need to file a university-related complaint?
If it is an academic complaint – please start with the faculty or staff person at the department level office involved in the complaint, and if the complaint cannot be resolved at that level, then contact the next higher office on the organizational chart (such as the department chair/director or dean's office).
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Examples
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What is an academic student complaint?
Grade appeals, academic suspension appeals, appeals related to a disagreement about an absence for the observance of a religious holy day, complaints related to the Family Educational Rights and Privacy Act (FERPA), or an honor code violation appeal.
If it is a non-academic complaint, please start with the faculty or staff person at the department level office involved in the complaint, and if the complaint cannot be resolved at that level, then contact the next higher office on the organizational chart (such as the department chair/director or the Office of the Dean of Students).
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What is a non-academic student complaint?
Student employee grievances, appeals of a disciplinary decision or parking citation, or a Department of Housing and Residential Life Administrative Review appeal.
If it is a sexual misconduct complaint, please contact the Title IX Office (TitleIX@txstate.edu).
Examples of Title IX complaints may include questions regarding discrimination, harassment, and/or sexual misconduct.
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